How long will I have to wait for my order to arrive?
We send your parcels out via Royal Mail, 2nd class signed for service. In most cases it takes 2-3 working days to deliver your parcel depending on where you live in the UK.
Can I return my order?
If you are unhappy with your order for any reason, you can return some or all items for FREE within 30 days of the order date through our returns service providing the goods are unused and not damaged. Please see our returns policy for more details.
What are your bottles made of?
We use food grade 304 stainless steel (18/8) in all of our bottles to ensure they are safe and of the highest quality.
Can I put my water bottle in the dishwasher?
No, our bottles are designed for hand washing only.
Where is your cotton sourced?
We source our cotton for our organic bags from Fairtrade farmers in India.
Do you sell to customers within the EU?
Unfortunately, due to the conditions of the Brexit treaty commencing on 1st Jan 2021 we are currently unable to sell goods to EU countries. We hope we can start selling within the bloc soon. Sign up to out mailing list for updates.
Is your packaging sustainable?
Our mailers are 100% biodegradable including the shipping label. More information can be found on our packaging page.